What is a Social Media Service Level Agreement (SLA)?

Social Media Certification Exam Answer 2018

What is a Social Media Service Level Agreement (SLA)?

• A contract between a service provider and a customer regarding the scope of the in-person or over-the-phone service to be provided
• The agreement a company makes to commit to answering social media responses in a specific amount of time
• A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure
• An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services

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